Terms of Service

These Terms of Service (“Terms”) govern access to and use of Desktive’s cloud application, Windows desktop agent, optional browser URL bridge, and related websites (the “Service”). By creating an account, inviting users, installing the agent, or otherwise using the Service, you agree to these Terms.

1. The Service

Desktive provides automatic workplace activity tracking and related reporting for organizations. Capabilities include application and window-title capture, idle detection, optional screenshots under org settings, productivity categorization, work schedules, offline-time approvals, IP allowlists, audit logs, reports, and Windows agent download.

2. Accounts and organizations

• You must provide accurate registration information and keep credentials secure.
• Organization admins are responsible for managing members, roles, and tracking settings.
• You must be authorized by your organization to use Desktive for workplace monitoring.
• You are responsible for activity under your account.

3. Workplace monitoring disclosure

Desktive is designed so organizations can monitor work activity on devices where the agent (and optionally the browser extension) is installed. If you install or enable Desktive for others, you represent that you have provided any notices and obtained any consents required by applicable law and your internal policies. End users should assume that enabled tracking features may record apps, titles, idle state, URLs (with extension), and screenshots when those features are turned on for their organization.

4. Acceptable use

You agree not to:

• Use the Service unlawfully, or to violate privacy, employment, or surveillance laws
• Probe, disrupt, or attempt unauthorized access to the Service or other customers’ data
• Reverse engineer the Service except where applicable law permits
• Upload malware or abusive content through support or product channels
• Resell or misuse the Service in a way that harms Desktive or other users

5. Customer data and privacy

“Customer Data” includes account information and workplace activity data submitted to the Service. Between you and Desktive, your organization retains its rights in Customer Data. We process Customer Data to provide and secure the Service as described in the Privacy Policy. You grant us a limited license to host, process, and display Customer Data solely for that purpose.

6. Intellectual property

Desktive and its logos, software, and documentation remain our property (or our licensors’). These Terms do not transfer ownership of the Service. Feedback you provide may be used to improve the product without obligation to you.

7. Beta, previews, and changes

We may offer early or evolving features. We may modify or discontinue parts of the Service with reasonable notice when practical. Marketing pages describe product direction honestly; they are not a binding SLA unless we enter a separate written agreement.

8. Fees

Desktive offers Free and paid plans. Current public pricing is shown on our pricing page. Paid subscriptions are processed by our payment provider (Lemon Squeezy as merchant of record), including applicable taxes where required. Fees, renewals, seat quantities, and cancellation timing are shown at checkout and in the billing portal. Free accounts may be limited by plan caps (for example seats and history) and may change as the product evolves.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant uninterrupted or error-free operation, or that monitoring data will be complete in every environment (for example when the agent is offline, blocked, or misconfigured).

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DESKTIVE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, ARISING FROM USE OF THE SERVICE. OUR AGGREGATE LIABILITY FOR CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO DESKTIVE FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM (OR USD $100 IF YOU HAVE PAID NOTHING).

11. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms, risk to the Service or other users, or extended inactivity of free accounts. Provisions that by nature should survive (including IP, disclaimers, and limitations) will survive termination.

12. Governing law

These Terms will be governed by the laws applicable to Desktive’s operating entity, excluding conflict-of-law rules, unless a mandatory local law requires otherwise. Formal entity details and dispute venue will be finalized with counsel and updated here.

13. Changes to Terms

We may update these Terms. The “Last updated” date will change, and continued use after notice of material changes constitutes acceptance where permitted by law.

14. Contact

Questions about these Terms: Contact Desktive.